New medicine questions?

We're here to help.

If we've dispensed a new long-term medicine for you, and you have questions or concerns, our pharmacist can advise on getting the best from it and follow-up with you to address any questions you have. 

Take your medication the right way

New Medicine Service

Almost half of medicines prescribed are not being adhered to properly.


Not taking your medications as prescribed can put you at risk of developing serious health complications.


We help you in following the proper use of your newly prescribed medication. We will provide you with all of the information and assistance you need for your new medication.

REQUEST SUPPORT

For better adherence, start here:

Register

Register

Your hospital or GP can refer you, or you can register for the service online, through our app, or by calling us.

Access service

Access service

You will be offered a virtual or in-person consultation with our pharmacist to address your concerns and give you advice.

Get follow-ups

Get follow-ups

Your pharmacist will invite you to another consultation within three weeks after the first one to evaluate your adherence.

How our service helps you

Medication adherence

If you follow your medications as required by your prescriber, it will help you stay in control of your health.

Cost and time effective

By following the medical advice on your medication, you will cut down costs of missed doses and new medical consultations.

Professional & confidential

You will be advised by an expert privately and receive a personalised agreement on your medical adherence.

Ongoing support

You will get further assistance after agreeing on a plan to make sure you are getting the most out of our service.

Have you been recently prescribed a new medicine?

ASK FOR HELP

Are you eligible for this service?

Asthma and COPD

Diabetes

Hypertension

Hypercholesterolemia

Osteoporosis

Gout

Glaucoma

Epilepsy

Parkinson's Disease

Urinary incontinence

Heart failure

Acute Coronary Syndrome

Atrial fibrillation

Risk of venous embolism

Stroke

Coronary Heart Disease

Information to ask for when getting new treatment

NHS New Medicine Service

What is the name of the new medicine?

What is the medicine treating exactly?

What are potential side effects?

Will it contradict with your other prescriptions?

When should you take it?

How should you store it?

What should you avoid consuming while using it?

We can answer all these concerns and more. Professional support is one click away,

ASK A PHARMACIST

Letchworth Pharmacy ONLINE SHOP!

Feeling unwell? Need pharmacy remedies but can't get out? Shop our online pharmacy. Click & Collect or home delivery.

Don’t just take our word for it

Andy Warwick

Excellent pharmacy with a personal and polite service.

Charlotte Maylin

Excellent service. Mum ran out of painkillers during this horrible time & Manor Pharmacy kindly sorted it out quickly. Many Thanks

Anonymous

Always great service at this chemist very efficient and friendly staff always willing to help 😊 and will always get it sorted

Caroline Hawkins

Went to the pharmacy for my covid booster and was immediately impressed. The staff were efficient and friendly as was the pharmacist who gave me the vaccine. The pharmacy is well stocked, clean and bright and definitely an asset to Letchworth.

Linda Blair

Thank you so much for the speedy service, great friendly staff that go way beyond their duty’s, thank you x

Cynthia Cox

Excellent service every time.


Very helpful staff

Bryan

I have used the services of this pharmacy recently and found it to be a most user friendly operation. The knowledgeable staff offer a friendly and efficient customer service. This pharmacy offers many services which others do not and is certainly a major asset both to the NHS and Letchworth Garden City.

Tamsyn Flitney

Amazing service. After receiving an unfulfilled presciption from my local pharmacy, this was the next closet that could help me. Even held back what I needed (without asking them too), couldn't ask for

Anonymous

Professional advice given about an issue with my foot, adviced a course of action which solved the problem, within a few days

SM

We are a registered care home and receive all our customers medication from Letchworth pharmacy, often there are last minute changes or additions, dispensing staff always resolve our issues promptly and ensure our customers have the correct medication they need exactly as and when the Doctors prescribe thank you very much

Anonymous

I've been using just about every Pharmacy in Letchworth over the years, everyone has had issues, mainly with my prescriptions not being made in time and having to wait for hours to collect them.


No issues with Letchworth Pharmacy after being with them for a year. Everytime I order though the app then walk in a few days later and its ready. The staff are so friendly and helpful aswell. A breath of fresh air.

Andy Warwick

Excellent pharmacy with a personal and polite service.

Charlotte Maylin

Excellent service. Mum ran out of painkillers during this horrible time & Manor Pharmacy kindly sorted it out quickly. Many Thanks

Anonymous

Always great service at this chemist very efficient and friendly staff always willing to help 😊 and will always get it sorted

Caroline Hawkins

Went to the pharmacy for my covid booster and was immediately impressed. The staff were efficient and friendly as was the pharmacist who gave me the vaccine. The pharmacy is well stocked, clean and bright and definitely an asset to Letchworth.

Linda Blair

Thank you so much for the speedy service, great friendly staff that go way beyond their duty’s, thank you x

Cynthia Cox

Excellent service every time.


Very helpful staff

Bryan

I have used the services of this pharmacy recently and found it to be a most user friendly operation. The knowledgeable staff offer a friendly and efficient customer service. This pharmacy offers many services which others do not and is certainly a major asset both to the NHS and Letchworth Garden City.

Tamsyn Flitney

Amazing service. After receiving an unfulfilled presciption from my local pharmacy, this was the next closet that could help me. Even held back what I needed (without asking them too), couldn't ask for

Anonymous

Professional advice given about an issue with my foot, adviced a course of action which solved the problem, within a few days

SM

We are a registered care home and receive all our customers medication from Letchworth pharmacy, often there are last minute changes or additions, dispensing staff always resolve our issues promptly and ensure our customers have the correct medication they need exactly as and when the Doctors prescribe thank you very much

Anonymous

I've been using just about every Pharmacy in Letchworth over the years, everyone has had issues, mainly with my prescriptions not being made in time and having to wait for hours to collect them.


No issues with Letchworth Pharmacy after being with them for a year. Everytime I order though the app then walk in a few days later and its ready. The staff are so friendly and helpful aswell. A breath of fresh air.

FAQs

      Is this service paid?

          This service is free as per the NHS.

      Is this service only for people with chronic diseases?
      How long do appointments usually take?

          A typical meeting takes 10-15 mins. 

      Will my case be addressed over the counter in the pharmacy?

          We have a private consultation room. You can also choose a virtual meeting or phone call.

      Can I get my medications delivered to my location?

          You can order your medicine online and get it ready for pick up or delivered right to your doorstep.

Want to know more?

Pills Package

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Photo By: John Doe